How to Handle Toxic Personalities in Business

General, Resources0 Comments

As we all go through life and it’s many twists and turns, there is one thing that we will all encounter from time to time, and that is toxic personalities. A few caveats as we dive into this discussion-first, for the purposes of this article I will stick to dealing with these types of people in business.  We all know, … Read More

Growing Your Business: 6 Things to Look for When Choosing a Trade Association

Business Focus, General, Industry News & Legislation, Members' Topics0 Comments

When you talk to Handcrafters, you hear many positive things. Handcrafters love to help people feel beautiful, love to innovate when it comes to formulation, and especially love to educate others about their products. One thing that the majority of Handcrafters we’ve spoken to also voice is the loneliness of the industry. Because the art of making handcrafted soap and … Read More

How to Sell an Experience – Secrets to Superior Customer Service

Business Focus, General, Resources, Uncategorized0 Comments

Think back on a time where you had really fantastic customer service. Now, think back on a time where you had a negative customer service experience; what do you notice? Most likely, when you thought about the positive experience, you felt happy; when you thought about the negative experience, you likely felt sad, embarrassed or angry. Every customer is an … Read More

The Complete How-to on Hiring Employees

Business Focus, General0 Comments

The Complete How-to on hiring and keeping good employees. So, your business is off the ground running and you are getting to that point where you are asking that very tough question: “Am I ready to hire my first employee?” For the sake of this article, we will discuss the logistics and practice of hiring your first employee. However, you … Read More