Growing the Customer Experience

Business Focus0 Comments

There are few things that customers appreciate more than a genuine, meaningful interaction with those they purchase goods from; especially if they are buying products from someone they know has taken the care to make each item by hand! As we start the new year, our resolutions range from healthier eating, to opening that shiny brick and mortar location, to … Read More

Growing Your Business: 5 Ways to Connect With Your Customer

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Digital life is an incredible thing. With social media, Handcrafters are able to reach more customers than ever before. No matter whether you sell in person or online, one thing is very important: connecting with your customer. Take a look at five things you can do to connect with your customer and move those fabulous products! Be genuine. Customers can … Read More

How to Handle Toxic Personalities in Business

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As we all go through life and it’s many twists and turns, there is one thing that we will all encounter from time to time, and that is toxic personalities. A few caveats as we dive into this discussion-first, for the purposes of this article I will stick to dealing with these types of people in business.  We all know, … Read More

How to Sell an Experience – Secrets to Superior Customer Service

Business Focus, General, Resources, Uncategorized0 Comments

Think back on a time where you had really fantastic customer service. Now, think back on a time where you had a negative customer service experience; what do you notice? Most likely, when you thought about the positive experience, you felt happy; when you thought about the negative experience, you likely felt sad, embarrassed or angry. Every customer is an … Read More