How to Sell an Experience – Secrets to Superior Customer Service

Business Focus, General, Resources, Uncategorized0 Comments

Think back on a time where you had really fantastic customer service. Now, think back on a time where you had a negative customer service experience; what do you notice? Most likely, when you thought about the positive experience, you felt happy; when you thought about the negative experience, you likely felt sad, embarrassed or angry. Every customer is an … Read More

It’s Here! Canadian Insurance

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Good News from the HSMG for Canadians! Insurance for Canadian soap and bath and body artisans is now here! Affordable insurance is now available to our Canadian colleagues. For just $400, plus $100 for Guild membership, you will have the same great insurance package that our US members enjoy. Your coverage includes: $2,000,000 General Aggregate Limit $2,000,000 Products-Completed Operations Aggregate … Read More

Get to Know Our Vendors – Willow Way/

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You may be surprised to learn that Ron and Debi began the same way as many of us—in their kitchen. They happened upon Sandy Maine’s, The Soap Book, and, interested in a natural, healthy lifestyle, they decided that making their own soap was another way of practicing not only better living for themselves, but something better for the environment. They … Read More

Spring Shows And Markets Are Around The Corner!

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I do not know how it has been weather wise in your location but here in Clyde we have not experienced our usual amount of snow and winter weather.   But then again March might yet go out “like a lion”.   Speaking of March and all things Spring you might be beginning to plot your strategies for your upcoming … Read More

Indiana HSMG Members in the News!

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Indiana Award-Winning Member in the News! All Good Things Soaps and Such of Madison, Indiana was recently awarded, “Main Street’s Business of the Year!”  It’s part of a downtown revitalization project sponsored by the Office of Community and Rural Affairs of the state of Indiana. Sonia and Larry Folkner have owned their handcrafted soap and body products business for ten … Read More

HSMG Members At Orlando ACRE Wholesale Show!

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HSMG Members Susan Moore, Lynn Elko and Teresa Gregory have been busy preparing to represent the HSMG and their respective businesses at the Orlando ACRE Wholesalecrafts show.   Judging from their photo their efforts paid off in displays that look both beautiful and inviting.  It is a challenge to setup three businesses in one booth! We hope that they write … Read More

Announcing a fantastic new benefit…

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I know you are busier than busy as the Christmas holidays draw ever closer.   We here at the HSMG hope that it has been a good season for you and that word of the wonderful products you make continues to spread allowing your business to grow and prosper.   Success also builds of course upon solid business skills and … Read More

HSMG Members To Again Exhibit At The Orlando Gift Show!

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As you may know, the HSMG was again offered a booth at both the Orlando and Las Vegas Gift Shows in 2012 run by Wholesale Crafts and the American Craft Retailers Expo.   We are pleased to announce the names of our HSMG  members who will be representing the Guild at the upcoming Gift Show in Orlando,  Florida January 21-23, 2012: … Read More

HSMG Soapmaker Membership Has It’s Benefits!

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Membership in the Handcrafted Soapmakers Guild definitely has its benefits! Some of our newest benefits are some of the BEST we offer! How many of you use some kind of software to help you in your soapmaking business? How many use a pre-made software that was made for Cooks (like CookMaster) or an accounting software like PeachTree or QuickBooks for … Read More

HSMG Advocacy Position Statement

For Members, General, Industry News & Legislation, Safe Cosmetics Act of 2011, Uncategorized2 Comments

The HSMG has issued the following Advocacy Position Statement, approved by the Board of Directors on July 14, 2011. The Handcrafted Soapmakers Guild (HSMG) is a non-profit trade association for soapmakers, small businesses hand making soaps and the handmade soap making industry as a whole. Depending on the formulation and/or claims, handmade soaps can be regulated by the FDA or … Read More